Privacy Policy

9. Sharing and Reasons for Sharing Personal Information with Third Parties

We do not share your personal information with companies, organizations, or individuals outside of ARISE LIVES INTERNATIONAL, except with our authorized suppliers and partners who need access to the information for the purposes outlined in this policy and within its limits, as well as in the following cases:

With your consent;
For storage on cloud servers: this involves the transfer of personal information across third-party jurisdictions. Please note that we only engage reputable companies with privacy policies.
For external processing needs: we may transmit personal information to trusted third-party companies or individuals who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a data security level at least equivalent to ours, and in compliance with any other appropriate security and confidentiality measures.
- Specifically, we use third-party providers to share, clean, and analyze data within the cultural sector so that they can enhance this data and develop tools for the benefit of the public or sector actors. To do this, these providers process the information as follows:
  - Data is first prepared and categorized for usability.
  - Using the prepared data, the provider creates aggregate statistics that contain general, non-personal information, sometimes combined with data from similar sources. These shared data are then used to generate overall statistics, such as provenance analyses (mainly via postal codes), seasonality analyses, or pricing analyses (e.g., shopping cart data).
  - Further, these data are enriched through two different methods: The first involves enrichment using publicly accessible third-party data, such as socio-demographic data released by the Census via postal codes. The second is inference-based enrichment, such as deducing that the individual who bought a ticket at the "under 25" rate is likely under 25.
For legal reasons: We may transmit personal information outside of our organization if access is necessary to comply with applicable laws and regulations.

ARISE LIVES INTERNATIONAL is committed not to sell or rent your personal information to any third party.

10. Cookies and Similar Technologies

ARISE LIVES INTERNATIONAL may use cookies, web beacons, invisible pixels, log files, or other technologies to collect certain personal information about visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are data elements sent from the server to the browser during a visit to the website and help uniquely identify the current connection. This data may include information such as your IP address, browser type, browser version, the pages you visit on our site, the time and date of your visit, the duration of your visit, and other statistics.

The cookies used are primarily to retrieve search history and shopping carts (e.g., ticket purchases) associated with the session, to enhance the user's online browsing experience. It is important to know that enabling cookies may, depending on the chosen configuration, allow other servers to install cookies on your system. You can set your browser settings to notify you of the presence of cookies, giving you the option to accept or reject them.

Please note that our website may contain links or references to third-party sites. This policy ceases to apply once you leave our website, and ARISE LIVES INTERNATIONAL is not responsible for the collection or processing of personal information by these third parties or through these external sources.

11. Retention of Personal Information

ARISE LIVES INTERNATIONAL retains collected data for different periods, depending on their nature and usefulness in providing our products and services. During the retention period, ARISE LIVES INTERNATIONAL takes physical and technical measures to ensure the security of data containing personal information.

The main locations where personal information is stored are the cities where ARISE LIVES INTERNATIONAL has offices or facilities, and the cities where Google Drive has servers containing the data collected by ARISE LIVES INTERNATIONAL.

Personal information may be stored outside the country where you reside if a third-party provider or other entity to which we disclose personal information, in accordance with this Policy, is located outside that country. In such cases, the personal information might be subject to the local laws of the countries or territories where the data is collected, used, disclosed, or stored, and governmental and law enforcement authorities of those countries or territories may have access.

Once the retention period expires, the personal information is destroyed. Only statistics or reports containing de-personalized and anonymized data may be retained for extended periods.

Other information

Modifications of these rules:

We make changes to this Privacy Policy from time to time. Any reduction of your rights under this Privacy Policy cannot be applied without your explicit consent. We always indicate the date of the latest modifications and provide access to archived versions for review. If the changes are significant, we publish a prominently displayed notice on our website (including, for some services, through email notifications).

Person in charge of compliance:

For any questions, comments, or complaints regarding this policy, you may contact the person responsible for ensuring compliance with this privacy policy:

FABRISE UJENEZA

ARISE LIVES INTERNATIONAL

Email : fabrise@ariselives.org

Phone : (418) 929-3989

Last updated: July 15, 2025

Thank you for visiting the ARISE LIVES INTERNATIONAL website and reviewing its privacy policy (hereinafter referred to as the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your data and personal information being processed in accordance with it, where applicable.

This privacy policy consists of the following elements:

Objectives of the privacy policy
Effective date
Methods of obtaining consent
Purposes of data collection
Data processing purposes
Personal information collected
Processing methods used
Methods of access and control of personal information
Sharing and reasons for sharing personal information with third parties
Use of cookies and similar technologies
Storage of personal information

1. Objectives of the Privacy Policy

Respecting privacy and safeguarding personal information are essential to us, which is why, through this Policy, we aim to protect them in accordance with current laws.

To ensure this protection, ARISE LIVES INTERNATIONAL commits to collecting, processing, and sharing personal information that identifies an individual only when that individual has given consent, unless permitted or required by law, in which case your consent will not be necessary.

This Policy aims to inform users of the reasons and methods by which ARISE LIVES INTERNATIONAL, or anyone acting on its behalf, collects and uses their personal information. It is written in clear language to ensure informed consent from users.

For the purposes of this Policy, "personal information" means all information regarding an identifiable person or capable of identifying a person. Whenever possible, we will anonymize, pseudonymize, and/or aggregate this data so that it no longer identifies an individual.

2. Effective date

This Policy applies as of July 15, 2025.

3. Methods of obtaining consent

We are committed to obtaining consent before collecting any personal information from an individual. Consent may be explicit or implicit and can be given directly by the person or by their authorized representative.

We prioritize obtaining explicit consent, whether verbally, electronically, or in writing. However, implicit consent can reasonably be inferred from a person's actions or lack of action. For example, providing a name and address to receive a publication, or a name and phone number to get a response to a question, is considered implied consent for the collection of personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.

If we intend to use the personal information for a new purpose, we will describe the intended use and request the consent again.

It is not always possible, particularly in the context of a government request, to obtain the person's consent to collect, use, or share their personal information. We commit to never sharing such information except in accordance with this Policy, unless required or permitted by law.

4. Objectives of Data Collection

The information collected is in accordance with the purposes and objectives set out in this privacy policy.

Here are some reasons why we collect your personal information:

To provide products and services: We will collect and process the necessary data and information to fulfill our mission and contractual obligations.
To ensure and improve these products and services: The data collected during your interactions with our services may be used to analyze and enhance the functioning of our products and services.
To develop new products and services, including for AI: The data collected can be used in research and development to offer new products and services to our users, notably through advertising and marketing messages. Additionally, the collected and aggregated data may be processed by algorithms using artificial intelligence.
To offer personalized products and services: The collection and analysis of data generated by your interactions enable us to develop and create relevant products and services to best meet your cultural and entertainment expectations, including adapting measures for clients who need it.
To evaluate the performance of our products and services: Data is collected to gain insights into their advantages and disadvantages, allowing us to assess and resolve issues if necessary, notably through surveys. This helps us ensure the quality of our offerings while managing risks.
To protect our users' privacy: The data collected allows us to verify identity and safeguard the privacy of people communicating with us by phone, electronically, or through other means.
To comply with legal obligations: Data is collected to meet requirements arising from laws, regulations, or international treaties.

5. Personal Information Collected

ARISE LIVES INTERNATIONAL may collect personal information in various forms, but only through lawful means and solely for the purposes disclosed to you, as described in this Policy, or when permitted or required by law.

The personal information collected, as well as its sensitivity, may vary depending on the context of your interactions with ARISE LIVES INTERNATIONAL. Therefore, we prioritize informing you about the nature of the personal data we use.

We protect all personal information collected. Among the types of personal data we may gather and use, we pay particular attention to the following:

Name and contact details: first and last name, email address, mailing address, phone number, and similar data used to communicate with you.
Identity verification information: passwords, password hints, and other security information used to identify you and access your account.
Demographic data: information about you such as your age, gender, country, and language of communication.
Payment data: information necessary for processing your payments, such as your payment method number (e.g., credit card number) and the associated security code.
Subscription data: information about your subscriptions related to cultural events and newsletters from cultural companies.
Images and sounds: audiovisual data to ensure the security of our users, especially at locations where cultural events we organize or host take place.
Interactions: data related to your use of our websites, platforms, and tools. These are data you provide when using our products, and in some cases, data generated by us, such as error reports.

Other examples of interconnected data we collect include:

Site browsing and usage data: for example,
- Payment and account history: data on items you purchase and activities linked to your account.
- Troubleshooting and help data: information you provide when contacting ARISE LIVES INTERNATIONAL for assistance, including the products you use and other details that help us resolve your issues.

Interests and preferences: data on your interests and preferences, such as artists or music styles that motivate you to attend concerts, types of exhibitions or cultural events you’re interested in, and cities you’re willing to travel to for certain events. Besides explicitly provided information, other data we sometimes gather helps us infer or identify your interests and preferences.

Content consumption data: data on multimedia content (e.g., TV, videos, music, books, applications, and games) accessed through our products.
Searches and commands: search queries and commands you use on our website.
Text, input, and handwritten data: textual data, typed input, handwritten entries, and related information.
Location data: data, which may be precise or approximate, about your device’s location. For example, location data may be collected from your device’s IP address or account profile, indicating a less precise location like a city name or postal code.
Other data: additional data provided when you use our website, including data from Google Analytics.

6. The purposes of data processing

Providing our products and services: We use data to operate our products and services, as well as to offer you rich and interactive experiences.
Improvement of products and/or services: We use data to enhance our offerings, including adding new features or capabilities (error reports during ticket purchases, consulting online programs, etc.).
Personalization: Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These functionalities use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about your interests and your usage of the product, your activities, your preferences, and your location.
Development of new products and/or services: We use data to develop new offerings. For instance, we anonymize or pseudonymize personal information to better understand our clients' needs.
Customer support: We use data to diagnose and resolve issues related to our products and/or services, restore access to your personal account, and provide other support and assistance services.
Contributing to security and troubleshooting: We use data to help enhance the security and resolve issues related to our products and services. This includes using data to ensure the safety of the services we offer to our clients, detecting malicious programs and activities, resolving performance and compatibility issues to help clients maximize their experience, and informing them of updates to our products and services. This may involve the use of automated systems to detect security issues.
Security: We use data to protect the security of our products and our clients. Our security features can prevent malicious software from functioning and notify users of any malicious software detection on their device, or use video surveillance to ensure public safety during events.
Surveys and promotional communications: We use the data we collect to provide surveys and promotional communications. You can subscribe to email newsletters, respond to surveys, and choose whether or not to receive promotional communications from ARISE LIVES INTERNATIONAL via email, SMS, postal mail, or phone. For more information about managing your contact details, email subscriptions, and promotional communications, please consult the "Access and Control of Your Personal Information" section of this Policy.
Relevant offers: ARISE LIVES INTERNATIONAL uses data to provide you with relevant and important information about the products and services offered. We analyze data from various sources to predict the most interesting and pertinent information for you and communicate it in different ways. For example, we may predict your interests in shows and suggest new activities that you might enjoy.
Advertising: ARISE LIVES INTERNATIONAL uses data collected through its interactions with you, from some of our products, and on third-party websites to advertise our products and services, including on third-party sites. We may also use automated processes to make the advertisements more relevant.
Business transactions: We use data to process your transactions with us. For example, we handle payment information to provide subscription services to customers and use contact details to deliver products purchased from our online shops or ticketing system.
Reporting and Business Operations: We use data to analyze our operations and improve decision-making processes. This allows us to make informed decisions and produce reports on our activities’ performance.
Protection of Rights and Property: We use data to detect and prevent fraud, resolve disputes, execute contracts, and protect our property. For example, we verify the validity of tickets sold to combat fraud. We may also use automated systems to detect and prevent activities that violate our rights and those of third parties.
Legal Compliance: We process data to comply with legal obligations. For instance, we use our clients’ age to ensure we meet requirements related to children’s privacy protection or to verify that the client meets the recommended age for certain audiences. We also process contact details and identifiers to help clients exercise their data protection rights.
Research: We use data to conduct research, including for scientific purposes and in the public interest, when permitted by law.

7. Processing methods used

ARISE LIVES INTERNATIONAL places the highest importance on the security of your personal information and is committed to processing it in accordance with industry standards and norms, solely for the purposes for which it was collected as described in this policy or a specific notice to that effect. However, the absolute safeguarding of such information is impossible due to the inherent security limitations of transmission over the Internet. Therefore, the information transmitted to us is ultimately at the user's own risk.

8. Methods of access and control of personal information

ARISE LIVES INTERNATIONAL ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request correction if it is inaccurate. If you believe your personal information is incorrect or if you wish to access your information, you can make a request using the contact details provided at the end of this Policy.

To the extent of our capabilities, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

Furthermore, there may be circumstances where we cannot provide you with access to your personal information. This includes situations where access could lead to the disclosure of another person's personal information, and that person refuses to consent to the disclosure, or when legal restrictions apply. If such a situation arises, we will inform you of the reasons why we cannot grant access to your personal information.

If your request concerns data appearing on web pages or platforms of third parties, please contact those third parties directly.